Return Policy
We aim to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, we're here to help. Please review our return policy below for detailed information on handling returns, return shipping costs, acceptable conditions for returned items, return timeframes, exclusions, and additional guidelines.
Handling of Returns
Refund Methods: Refunds will be issued to the customer's original payment method/card.
Exchange Options: We do not offer exchanges.
Processing Times: Returns will be processed within 5-10 business days once the returned product is received by Pollen Ranch. You will receive an email notification once your return has been processed.
Return Shipping Costs
· Responsibility: Pollen Ranch will issue a return label and email it to the customer. Customers are not responsible for covering return shipping costs.
Condition of Returned Items
Criteria for Acceptable Return Conditions: Items must be returned in their original condition to be eligible for a refund. This includes being unused, unopened, undamaged, and still sealed in the original packaging.
Specific Guidance:
Unused and Unopened: The item must not show any signs of use and must remain in its sealed original packaging.
Undamaged: Items must be free from damage, stains, and odors.
Original Packaging: Items should be returned in their original packaging.
Additional Guidelines for Returns
Reasons for Returns:
o We allow returns for the following reasons:
The item has been damaged.
The package has been opened during shipping.
The item(s) ordered and item(s) received do not match.
Procedure for Damaged or Wrong Items:
o If you receive a damaged or wrong item, please contact us immediately at sales@pollenranch.com or [800-821-5989]. Please include pictures of the damaged item(s) if possible for expedited resolution.
Return Timeframe:
o Initiating Returns: Returns must be initiated within 30 days of the purchase date. We do not accept returns after 45 days of shipment.
Exclusions
· Non-Returnable Items: There are no exclusions; all items are eligible for return under the conditions stated above.
Holidays
· Holiday Closure: Pollen Ranch is closed on all State (California) and National Holidays (United States of America). Orders placed during these holidays will be shipped on the next business day.
If you have any questions or need further assistance with your return, please contact us by email at sales@pollenranch.com or by phone at [800-821-5989]. We appreciate your business and thank you for shopping with us!